5playPrivacy Policy

This page describes what we collect when you use 5play and how we keep that data protected. We take your privacy seriously and are committed to transparent practices around data collection, storage, and use.

When you create an account on 5play, register for tournaments, or make deposits and withdrawals, we collect personal information necessary to operate our platform securely. We use this data only for the purposes outlined in this policy—never to sell to third parties or for marketing without your consent.

Our servers may sit outside your jurisdiction, but we apply the same security standards regardless of location. We encrypt sensitive data in transit and at rest, and we limit access to your information to staff who need it to serve you. If you have questions about how we handle your data, contact our support team.

What Data We Collect on 5play

We collect your email address, phone number, and a password when you register. We also collect your name, date of birth, and a valid ID number during account verification—this is required before your first withdrawal and helps us comply with anti-money-laundering regulations.

When you deposit or withdraw funds on 5play, we record the payment method, amount, and timestamp. We do not store full payment card details; instead, we tokenize them so only the last four digits appear in your transaction history. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we receive only a confirmation token from the provider, not your wallet credentials.

We collect information about your gameplay—which games you play, how long you play, and your account balance. This helps us detect fraud and unusual activity. We also log your IP address and device type when you access 5play, which helps us maintain security and troubleshoot technical issues.

How We Use Your Data on 5play

We use your email and phone number to send you account notifications—login alerts, deposit confirmations, withdrawal status updates. We also use these contacts to reach you if we detect suspicious activity on your account. You can adjust notification preferences in your account settings on 5play.

Your identity information is used to verify your account and process withdrawals. We cross-check your ID against public records to prevent fraud and money laundering. This verification is mandatory and applies to all users on 5play, regardless of location—whether you're in Jakarta, Surabaya, Bandung, or Medan.

We analyze gameplay data to improve our platform—to identify bugs, optimize performance, and understand which games are popular. We also use this data to detect fraud patterns and prevent abuse. If we notice unusual activity—such as rapid deposits and withdrawals or attempts to exploit a game—we investigate and may suspend your account.

Third-Party Processors and Data Sharing on 5play

We work with payment processors to handle deposits and withdrawals. These processors receive only the information necessary to complete your transaction—your name, amount, and payment method. We do not share your full ID number or personal details with payment providers unless required by law.

We may share aggregated, anonymized data with analytics partners to understand platform trends. This data cannot identify you personally. We do not sell your personal information to third parties under any circumstances.

If we are required by law to disclose your information—for example, in response to a court order or regulatory investigation—we will comply. We will notify you of such disclosure unless legally prohibited from doing so.

Cookies and Tracking on 5play

We use cookies to keep you logged in on 5play and to remember your preferences. These are session cookies—they expire when you close your browser. We do not use cookies to track you across other websites.

On mobile, we may store a local session token so you don't need to re-enter your password every time you open the app. This token is encrypted and stored only on your device. If you log out, the token is deleted.

Your Rights and Our Responsibilities

You have the right to access all personal data we hold about you on 5play. You can request a copy of your data by contacting our support team. We will provide it within fourteen days.

You have the right to request correction of inaccurate data. If your address or phone number changes, update it in your account settings on 5play. You also have the right to request deletion of your account and associated data, subject to legal retention requirements—we must keep transaction records for seven years to comply with financial regulations.

If you believe we have mishandled your data, you may file a complaint with the relevant data protection authority in your jurisdiction. We are committed to resolving all privacy concerns fairly and transparently.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your data on 5play, contact our support team. We are available to assist players across all supported regions and will respond to privacy inquiries within seven business days.

We may update this privacy policy from time to time. We will notify you of material changes via email or through a notice on 5play. Your continued use of the platform after such notice constitutes acceptance of the updated policy.